Client services agreement
Franciele Sofiati · Biomédica · CRBM 6277
Read how bookings, payments, cancellations, consent, aftercare and responsibilities are handled.
Agreement version:
Parties and provider details
Franciele Sofiati, Biomedic | Esthetician | Cosmetologist, CRBM 6277, providing services in Londrina, Paraná, Brazil, personally or through the legal entity identified in the relevant proposal, invoice, receipt or booking confirmation.
Email: [email protected]
Telephone: +55 43 99104-3536
The individual receiving or contracting the service, or the parent, guardian or legally authorised representative acting for that individual. The Client must provide accurate identification and contact information during booking.
Agreement summary
No procedure is automatically suitable. The Provider may decline, postpone, modify or refer a proposed service when required by safety, professional scope or the Client's individual condition.
Appointments may normally be cancelled or rescheduled without a late-cancellation charge when at least 24 hours' notice is given through an accepted clinic channel.
Responses, recovery, comfort, longevity and the number of sessions vary. Treatment descriptions, images and testimonials are not promises of an identical outcome.
This agreement works together with the Client's proposal, booking confirmation, treatment plan, procedure-specific informed-consent form, aftercare instructions, Privacy Notice and Cookie Policy. If a specific signed document contains a more detailed term for the same service, that specific term applies, subject always to mandatory law.
Formation and scope
These terms become binding when the Client expressly accepts them during booking, signs or electronically accepts a proposal that incorporates them, or confirms an appointment after being given a reasonable opportunity to read and retain them.
A general enquiry does not confirm an appointment or create an obligation to perform a treatment. A booking is confirmed only after the Provider sends written confirmation and any stated reservation requirement has been completed.
This agreement governs general service and commercial terms. It does not replace the individual assessment, treatment record or procedure-specific informed-consent process required before a particular procedure.
Consultation and professional scope
The Client understands that treatment suitability depends on personal history, current health, medication and supplement use, allergies, previous procedures, pregnancy or breastfeeding status, examination, goals, contraindications and other relevant information.
Services will be offered only within the Provider's current qualifications, registered professional habilitations, lawful scope of practice, facility authorisations and applicable health and professional rules at the time of care.
Client duties
The Provider remains responsible for duties imposed by law and professional standards. However, inaccurate disclosure or failure to follow reasonable preparation and aftercare instructions may affect safety, recovery and results and will be considered when assessing any resulting concern.
Consent, results and photographs
Before treatment, the Client will have an opportunity to discuss the proposed procedure, reasonably foreseeable risks, expected benefits, alternatives, limitations, aftercare and the option not to proceed.
Results cannot be guaranteed. Further sessions, maintenance, modification, medical assessment or discontinuation may be recommended according to the Client's response.
Photographs may be taken where reasonably necessary for clinical records and treatment comparison. Any public, educational or marketing use requires separate, express and optional authorisation.
Refusing marketing authorisation will not reduce the quality of care or prevent the Client from receiving an otherwise available service. Marketing consent may be withdrawn for future use, subject to lawful limits concerning material already validly published or distributed.
Prices, proposals and payment
The price, included services, estimated schedule, validity of the proposal, payment method and any reservation requirement will be stated in writing before the Client commits to the service.
Unless otherwise stated, a reservation payment is credited toward the booked consultation or treatment. Payment must be made by the stated due date. An unpaid reservation may be released without further obligation after reasonable notice.
Additional services, products or sessions require the Client's approval before they are charged. A treatment plan may be adjusted after reassessment, but no material price change applies without prior information and agreement.
Receipts or invoices will identify the provider and the amount paid. Payment disputes should be raised promptly through the clinic's official contact channel.
Cancellation and rescheduling policy
The Client may normally cancel or reschedule once without a late-cancellation charge by contacting the clinic at least 24 hours before the scheduled start time. Any eligible reservation payment may be transferred to the new date or refunded according to the payment and withdrawal provisions below.
Because the appointment time has been reserved and may not be filled, the Provider may retain the stated reservation payment or apply the reasonable late-cancellation charge disclosed in the booking confirmation. The charge will not exceed the value of the missed appointment.
A Client who does not attend and does not provide notice may lose the reservation payment. For a prepaid plan, a session may be treated as used only where that consequence was clearly disclosed and accepted when the plan was purchased.
A grace period of up to 15 minutes may be allowed. The appointment may be shortened to avoid delaying other clients. If the remaining time is insufficient to proceed safely, the appointment may be rescheduled and the late-cancellation rule may apply.
The Provider may waive or transfer a late-cancellation charge where a genuine emergency, acute illness or other exceptional circumstance is reported promptly. Reasonable supporting information may be requested.
If the Provider must cancel, the Client may choose the earliest reasonable replacement appointment or a refund of the amount paid for the affected service. The Provider is not responsible for indirect travel or accommodation costs except where required by law.
Cancellation notice must be sent through an official channel shown in the booking confirmation. A request is effective when received. The clinic should acknowledge the request in writing.
Distance-contract withdrawal and refunds
Where Brazilian consumer law grants a right to withdraw from a contract made outside the business premises, including an eligible online or telephone contract, the Client may exercise that right within seven calendar days in the manner and with the refund required by law.
This statutory right is separate from the clinic's 24-hour appointment policy and cannot be reduced by this agreement.
Refunds outside a mandatory withdrawal right are calculated from amounts paid for services not yet provided, less only lawful, clearly disclosed and reasonable deductions, such as a valid late-cancellation charge or a specifically ordered, non-reusable item requested for the Client.
Plans and multiple sessions
Any expiry date, recommended interval, included session count and maintenance provision will appear in the specific proposal. Clinical intervals may change when safety or response requires it.
A prepaid plan is personal and may not be transferred unless the Provider gives written approval and the replacement client is independently assessed and eligible.
If a plan ends before completion, the value of unused services will be determined under the proposal and mandatory law. Any recalculation of a plan discount must have been clearly disclosed in advance and must not create an excessive disadvantage.
Products supplied for home use must be used as instructed. Opened, personalised or hygiene-sensitive products may have legally permitted return restrictions, without limiting rights relating to defects, incorrect supply or mandatory withdrawal.
Aftercare and adverse events
The Client should follow all aftercare instructions and attend any clinically recommended review. Normal expected effects and warning signs will depend on the procedure and should be explained in the specific consent and aftercare material.
Unexpected, severe, persistent or worsening symptoms should be reported promptly. The Provider may request photographs, an in-person review, medical assessment or emergency care depending on the circumstances.
The clinic's ordinary contact channels are not continuously monitored emergency services. Symptoms suggesting an urgent or serious condition require immediate assessment through the appropriate emergency or medical service.
Privacy, records and communication
Information may be collected and retained where necessary for assessment, treatment records, safety, communication, payment, legal duties and the exercise of rights.
The Client authorises service-related messages concerning appointments, preparation, aftercare, payments and reviews through the contact details provided. Marketing communication remains subject to separate choice where required.
The Privacy Notice explains the applicable purposes, legal bases, sharing, retention, security principles and data-subject rights in further detail.
Suspension and termination
The Provider may suspend or terminate a service relationship for a contraindication, non-payment, abusive or threatening conduct, repeated serious non-compliance, breakdown of professional trust, unlawful instructions or any circumstance that makes continued service unsafe, unethical or outside professional scope.
Amounts for services already provided remain payable. Eligible unused amounts will be handled under the proposal, this agreement and mandatory consumer law. Where clinically appropriate, reasonable continuity information or referral guidance may be provided.
Neither party is responsible for delay caused by an event genuinely beyond reasonable control, such as serious illness, emergency, interruption of essential utilities, public-authority restriction or unsafe operating conditions. The affected party must communicate promptly, and the appointment will be rescheduled or refunded as appropriate.
Responsibility, complaints and applicable law
Nothing in this agreement excludes liability for negligence, defective service, misleading information or another responsibility that cannot lawfully be excluded or limited.
Concerns should be reported promptly with relevant details so the Provider can review the record, assess the Client where necessary and propose an appropriate response without prejudice to legal rights.
This agreement is governed by Brazilian law. The parties should first seek a good-faith resolution, without restricting access to consumer-protection bodies, professional councils, health authorities, the data-protection authority or the competent courts.
Any forum clause must preserve the legally protected forum available to the consumer. Contract terms are interpreted consistently with good faith, transparency, balance and mandatory consumer protections.
Agreement acknowledgement
Formal acceptance should be recorded with the Client's identity, agreement version, date and booking record. Procedure-specific consent remains separate.
Legal and service questions: [email protected] · +55 43 99104-3536
